Warranty and Returns
Hoverebird.ca accepts returns within 15 days of the product receipts for any reason. To proceed with the return please email or call us to initiate the process. Return shipping must be covered by the sender. On our end we will process refund back to you minus original shipping collected when order was created. Beyond 15 days period returns will not be accepted and in the event of the warranty issue please refer to how we handle warranty procedures.
Any damaged and used returns will not be accepted. If you are sending it back within 15 days, make sure product is unused.
Non UL reconditioned boards sold As-Is, no returns.
Every Hoverbird order gets tested in our store. Our technician physically takes unit out of the box and perform range of simple tests to ensure your receive product in full working order. Products which passed the test are shipped to customers.
Hoverbird.ca provides, on all UL2272 certified scooters, customers with 1 Year limited warranty since the receipt of the product. Since we are a brick and mortar retail location in Calgary we can provide customers product warranty as compared to many web sites claiming to provide you with unreliable warranty. Based on our experience 1 year is sufficient warranty period to ensure your product full functionality. Warranty covers electronics only. Battery alone will be covered for 3 months since the purchase date. Any lithium ion batteries will degrade over time and thus the more you use them the less distance you can travel over time. Eventually battery will need to be replaced. Normal battery aging is not a warranty issue.
How does warranty work ?
Some issues are obvious and you will be able to articulate them via email or phone call to us. Based on what you tell us we can make a decision on what is required. Once we know what you need we will ship you part(s) to repair your unit yourself.
If issue is inconclusive and will require troubleshooting you may send your unit back to us for repairs. In the event when you are shipping hoverboard back to us for repairs, you must pay for return shipping. We, Hoverbird.ca, will fix your product at no cost, and ship it back to you at our cost within 1 year range.
Many situations are also very individual and we will approach it case by case basis but the framework of our warranty is stated above.
Still questions please email us or call. If you are calling make sure to call during our business hours which are 10-6 Tue to Sat.